Quoting is one of the key elements to your business. Without pushing out enough quotes you won’t build a pipeline of forward work. The problem with a lot of communication errors in business is a direct result of a lack of information. With this in mind, the best thing to do is to provide the [...]

So setting up a new internet connection for my house the other day I couldn’t help but think how things have changed with regards to support. Support these days is considered a must even if you’re selling a service and not a product. Gone are the days of short service periods and charging clients / [...]

It’s probably one of the dreaded things as a business owner… answering the phone. I find myself constantly in a debate as to what your private time is and what is business time. Despite the contentious issue it’s important to keep in mind the following: You’re not normal. You might be tempted to think that [...]

It might seem like a simple topic, and one worth not speaking about but email etiquette still seems to come up time and time again with some rogue or embarrassing employee putting an unfortunate company in the public spotlight. You might be wondering what today’s picture has to do with the article? Well today you [...]

It’s easy to judge in business just as in life. Many times you will come across employees, contractors, suppliers and clients and you will be tempted to judge based on appearance, presentation, language used or any number of things. In fact often in business many people have mannerisms, patterns of speech, methods of presentation or [...]

It’s a fine line between being firm with your client to assist them and pushing them too far. If you can master the art of pushing your client enough that they respect your advice and tenacity then you have hit the right amount of tension with your client. If you find that your client has [...]

One of the most important elements in business is keeping your word. Small and medium businesses rely upon a close network of clients, suppliers and employees as such if you become the person that doesn’t ‘keep their word’ then your reputation will spread quickly and may impact your business. With that in mind it’s probably [...]

This article takes a brief look at what can go wrong with your public relations strategy when you assume that you can handle everything in-house. Sometimes you do need an outside perspective and external help, particularly during a crisis or transformational business event.

Hiring the current market is an employers paradise but that doesn’t mean that you should take advantage of the process or that you should engage in ‘judgmental hiring’. This article takes a look at ‘judgmental hiring’ and gives you some Golden Rules to follow not to fall into this trap.